How do I buy from the City Floor Supply?
There are currently 2 ways to purchase materials from City Floor Supply. (1) You can go to cityfloorsupply.com and buy online. (2) You can call us at 1-800-737-1786 and place an order and we will deliver it or ship it to you. You will be able to shop in person very soon! Our new showroom is under construction and scheduled to open in March of 2016!
Do you offer credit and if “yes” how do I apply for credit with the City Floor Supply?
Yes we provide credit to qualified customers. “Credit” is an important part of our commitment to our customers. Below is a link to the City Floor Supply’s credit application, which is the first step in obtaining credit with our organization. Feel free to contact us by telephone with questions or send an email to info@CityFloorSupply.com and put “Credit Question” in the subject line. Credit Application Link
What are the “terms and conditions” when purchasing at City Floor Supply?
Click here to see our full list terms and conditions.
How does City Floor Supply’s return policy work?
We recognize that sometimes you just have to return things. We work diligently to help you make the right decision first but if you need to return goods here is our process. Return Policy
How do I get a City Floor Supply Web Account so I can buy over the internet?
Web accounts are simple to obtain with the City Floor Supply. Click here to register. If you have a CFS Account Number, you will need it to register for your Web Account. If you don’t know or can’t remember your account number, give us a call at 1-800-737-1786. Finally, if you don’t have an account number, you can establish one during the web registration process.
Is it true that you only sell “to the trade”?
While we work exclusively and directly with hardwood floor and sport floor contractors we provide consultation to homeowners at their request. Many of our flooring contractors ask their customers to visit our showroom (set to reopen in March 2016) to pick from a variety of wood samples. We can also make recommendations for homeowners that are looking for qualified hardwood contractors. Looking for hardwood floor contractor – click here. Our 25 years of experience has taught us ‘What makes a great contractor.”
Do you have a Customer Loyalty Program?
We offer City Floor Rewards, a loyalty program that allows you to earn ONE POINT for EVERY DOLLAR you spend with us to redeem for a variety of brand-name products and merchandise. In order to participate, you must be a PFS Web Registered Customer in good standing.